Are you sometimes so – because they buy a product over the years and suddenly it is no longer on the shelf? “Pity,” you’re thinking and access to substitute. Maybe it’s not as good but cheaper, and above all one thing: Each time again to get. But sometimes even after drilling, as the following story to our little series “Where the customer is still king” proves.
Kaufland in Bad Duerrheim, between the shelves with a loud pet. There was for years to buy dog food, which was considered an insider tip. “Fröschle it says and is in the same factory by Gustav in Fröschle 74196 Neuenstadt / stove produces. Especially among athletes is that dog food alone from fresh cattle slaughter products therefore an insider’s tip, because it is without color and preservatives for a more attractive price offers: 15 percent crude protein, 9 percent crude fat, crude ash 3.6 percent, crude fiber 0.4 and humidity 70 percent . Exactly at this moisture is often the case with other dog food cans recognize that the weight of the can often only empty water is composed. Here lies “Fröschle” really at the top-feed, and most others have around 80 percent moisture.
Shock, severe distress: The shelf is empty, but there is no label on it more. A call to the responsible employee in Kaufland Bad Duerrheim confirmed the suspicion. “Fröschle” is in the range of Kaufland been removed and thus no longer be preserved. Where the good food are getting now? A call to the company “Fröschle” can hope again. Since a week the purchase of land with dog supplies. But in Bad Duerrheim was still yawning void in the shelves. And thus started a small test, if the Client Service Center of Kaufland based in Neckarsulm his name really worthy.
It took Christine Egwu the handset, listened to the customer with a friendly voice, he promised to review and recall. Actually, you know already. The customer service staff respond very friendly – but they never call again. Not so when buying land service. A short time later called back and Christine Egwu announced that it “Fröschle” back in the bath Kaufland Duerrheim there. And lo and behold, now they are again as the bright red boxes with the Bernese dog drauf. To feel the customer really king as yet …
